Commonly asked customer questions

To support you with commonly asked customer enquiries we have prepared a list of the most common enquiries we receive from customers. Please free to use this list to provide support to your customers.

1. Do your wall stickers stick to any surface?
2. What are your stickers made from?
3. Are your wall stickers made in the UK?
4. Are your stickers washable?
5. Are your stickers waterproof?
6. Are your stickers removable?
7. Can your stickers be re-positioned?
8. Can I apply my stickers near heat sources?
9. Can I apply your wall stickers to a newly painted room?
10. Are your wall stickers easy to apply?
11. Do you include application instructions with your wall stickers?

Do your wall stickers stick to any surface?

Our wall stickers are designed to be stuck to any clean, dry and flat surface e.g. glass, tiles, furniture, mirrors, doors – and of course walls! When applying stickers to walls, please note that they will stick down best when the wall has been painted with normal matt emulsion. Some glossy / silk paints, or ‘special effect’ paints (e.g. light reflecting paints) can be more difficult to apply wall stickers to because of their chemical properties. If you would like to test our stickers on your wall prior to purchase please drop us an e-mail via the contact us page to request a sample to apply. Our stickers can be applied on top of wallpaper, and any other card / paper based products, but in these situations please note that the stickers may not be cleanly removable.

What are your stickers made from?

All our wall stickers are made from the highest quality vinyl media, with a non-glare ‘matt’ finish. The stickers are intentionally very thin, to give the most effective ‘mural’ finish – making the stickers look more like a painted design on the wall than a sticker. Being thin also makes the stickers much harder for curious little fingers to pick at (and they’ve been thoroughly tested by the most determined of little pickers!). The matt finish helps prevent any shine or glare when the sun is on the wall, which results in a more professional, higher-quality finish (and again, helps give that ‘mural’ effect). Finally, all of our stickers are exactly die-cut around the design, with no white borders. This makes them totally suitable for any colour wall.

Are your wall stickers made in the UK?

Yes! We’re really proud of being a British business, and manufacturing all our own products here in the UK. It allows us to ensure that product quality always meets the highest of standards, and enables us to be really flexible in terms of helping customers with bespoke and personalised requests. It also means that if you want to discuss anything, you can call our UK offices (01256 242822) and you’ll speak directly to a member of our small team, who will be more than happy to help with any query. Our office is staffed between 9am – 4.30pm on weekdays, but we will often respond to emails outside these times as well. We care about our customers and their experience with us, and we hope this comes across in all our dealings with you.

Are your wall stickers washable?

Our wall stickers can be wiped clean with a baby wipe or lightly damp cloth. We however do not recommend aggressive rubbing or use of cleaning chemicals as this may affect the sticker image.

Are your stickers waterproof?

Our stickers are splash proof, and perfectly suitable for use in bathrooms. We would not recommend placing them in locations where they will become very wet / fully immersed in water.

Are your wall stickers removable?

Under normal conditions, our wall stickers are cleanly removable from regular painted walls, leaving no residue behind. They have been tested on a variety of walls for clean removability as we recognise that this can be a really important consideration when selecting your wall stickers. There are however a number of factors that can affect removability mainly in relation to the existing quality of the paint on the wall) and therefore we recommend that if you are concerned about clean removability, you test a small sample on the application area prior to applying your full design to ensure removability. Again, we are more than happy to supply you with a small sample to enable you to do this. If you find your stickers are being stubborn to remove, gently heat up the sticker (with a hair dryer for instance) to soften the adhesive and ease removal.

Can your stickers be repositioned?

During the application process, you can use the transfer film provided to make sure the positioning of your stickers is just right. On regular walls, some repositioning during application should be absolutely fine (try not to press your stickers down firmly on the wall until you’re happy with the positioning to make this process as easy as possible). The stickers are designed to stay looking good for as long as you’d like in the place you apply them. They are not designed to be removed and repositioned over time, although they are cleanly removable from normal painted walls.

Can I apply my stickers near heat sources?

We do not recommend you apply your stickers near any sources of heat e.g. directly above a radiator. This is because the heat can affect the adhesion qualities of our stickers.

Can I apply your wall stickers to a newly painted room?

We recommend you leave at least 2-3 weeks prior to applying our wall stickers to a freshly painted wall. Whilst paint may be touch dry within a few hours, the paint requires a lot longer to fully dry-out. Applying our wall stickers during this period may impact their adhesion to the wall.

Are your stickers easy to apply?

Yes! All of our trade wall and window sticker packs are peel-and-stick – making it very easy to apply the stickers in your desired position. Please refer to our general application guide for additional information and a video application guide. And if you want to chat any of it through, we’ll always be happy to help – just give us a call on 01256 242822.

Do you include application instructions with your wall stickers?

Yes! All our sticker designs come with a general application guide included within each pack.   Have a different enquiry from a customer not listed above? Please visit our contact us page to drop us an e-mail, or call us in the office on 01256 242822 where one of our team will be happy to assist you.